arriva bus app problems

17th January, 2021

North West Vehicle Restoration Trust. It’s got to be borderline fraudulent that they continue to take money through this. Whether you want to find out when your next bus will arrive, purchase an m-ticket for your journey or scan it once you get on the bus, the Arriva UK Bu… Arriva help - frequently asked questions about Arriva. About two weeks ago they updated the app which, for me, caused it to close as soon as the splash screen came up. I had to re-register and my ticket isn't there anymore but Arriva should be able to add it back when I phone them tomorrow. I app’en vil du blive bedt om at fortælle, hvilken bus du kører med, og hvornår du har haft oplevelsen. All rights reserved. Feels like they just look at these and go "meh" and do nothing.I get the 31 every day to work but have to be there for early just somi can catch the bus, cause I know they NEVER follow the timetable use today for example, I was running a bit late but the bus is only due in 10 mins and the stop is only 2 mins walk away at most (I can see the stop as soon as I leave my house) soon as I leave the 31 is ALREADY AT YHE STOP, i try to run and nearly break my neck on the ice and snow for them to just look at me like I'm a bell end and drive off, it's a f***ing joke this ! Change it back to the way it was. Press question mark to learn the rest of the keyboard shortcuts. New app is appallingly bad. I think it's time to start saving for a car. Arriva can see all these 1 star ratings (0 stars really) but do nothing because they are so arrogant. I app’en vil du blive bedt om at fortælle, hvilken bus du kører med, og hvornår du har haft oplevelsen. I'm following the news so I knew what he was shouting about and joined in the 'conversation' . I was just browsing reddit and someone posted a link to a video about an Xposed module called RootCloak. Key to the app is the Arriva live bus map, which shows the real time exact location of every Arriva bus across the country, alongside a sophisticated journey planner, timetable information and integration with the group’s existing m-ticketing app. Arriva Bus M-Ticket Application Install problem? Upon collection of our luggage, we have to constantly looking at the conveyer belt for our luggage and I admit, it is really tiring. If course no one responded to my email either. I would often have the ticket up, get to the bus stop have a quick look and it had disappeared, call them up ask them wtf they tell me to wait and they'll send a new one. This new one is absolutely awful. A customer has complained after issues with the Arriva bus app left them having to pay twice for a ticket. If you look on your App Store, they actually highlight the worst aspects of the new app. Southern Counties North West and Wales North East and Yorkshire Midlands Why not scrap the new app until you can get it to work properly and reinstate the old one which did work. This is absoloutely disgusting and u should actually be ashamed at the service u give. One of the worst bus service in the world.If I can give zero stars that's my rating.Ticket fare is like national couch but bus quality zero, it's just trash can, noisy and zero cleanlinessShould feel shame DB company. About two weeks ago they updated the app which, for me, caused it to close as soon as the splash screen came up. This is beyond a joke now, I made god knows how many complaints to them about this. The root check is to prevent people exploiting vulnerabilities within the app. Thanx! Its abysmal. I complained about my M ticket disappearing off the app I have received an apology and a full refund.Well done customer service. Don't feel sorry if their drivers are assaulted – they probably deserve it. But when I go onto the URL it just says "Service Unavailable". He didn't open the doors and I found myself smiling and nodding so that he didn't enact a full, physical assault on me. Absolutely pointless app, going back to paper timetables and a bus pass in my wallet (back to the Eighties, basically) The id1ots in charge of screwing the old app up should be sacked. I can't decide if it's incompetence or if they just don't care. Having problems with Arriva M-Ticket app on Android? I am uninstalling the app as it is a waste of space that Arriva created by replacing their original app which worked with this mess that doesn't. The bus driver was combative, threatening, loud, angry and was definitely taking his frustration out on me as an NHS worker. Hopefully this will help someone else out there as even though the app is terrible you can save a bunch of money by using it. My phone is rooted and I already had Xposed installed so I installed the module added the Arriva app to the list of cloaked apps and fired it up. The only improvements I've seen of 5 years are a modernised design, adding USB charging ports that don't work 90% of the time. For Surface Pro 4 users, this is a universal problem that has been documented since its launch date 30 days ago on October 26th. Pay by contactless or via the Arriva m-ticket app – only pay by cash if you have the exact change as drivers cannot issue change. Search Arriva bus app and scroll to the bottom. Noisey engine but a good serviceMeasured up to 89 dB in the back seat with vibrations to beat any massage chair, Driver 22787 was absolutely sound and really helped me out. It doesn’t work. I wish you hadn’t changed the App. Why does the new Arriva app not include the life map facility to see exactly where your bus is? The App is appalling. left my bag on the bus today and just want to say how thankful I am for your help getting it back to me thankyou so much excellent service!! For out of hours please submit an enquiry form from the contact us page. unreliable, late and inconsistant. Press J to jump to the feed. Absolutely appalling! Many of us have this same problem when we travel to another country by air. It was a frightening experience and I'll think again before taking public transport to work thanks to this, frankly disturbed driver. Arriva help - frequently asked questions about Arriva. The good news is that journey planning and live bus info is still available on our new app – where you can purchase tickets and plan your journeys all … Driver actually smiled as he drove straight past us without stopping, despite there being plenty of room on the bus. And what’s the problem with the on-board Wi-Fi it never... Jump to. Awful, awful company. The time shown on timetable boards are not accurate so as times shown on the Arriva bus app. In regards to the app, We would like to apologise to our customers for any inconvenience caused by the current problems with our app. Select a region. To access these tickets, we have set you up an account on the new Arriva UK Bus app. 100% will not contact you.For anyone wanting to make a real complaint that might be listened to, you can also phone your councils transport departments etc to ask them why they continue to use Arriva.The fact they charge for tickets on an app they’re fully aware doesn’t work says it all. Nonprofit Organization. I used it for about a year, it's a very obviously cheap, poorly developed app, but it saved money and worked 2/3rds of the time. He thought the pandemic is a fraud, non- existent, being used as a tool to take our property from us, send us into debt and ruin our lives and he shouted his views at me for quite a few minutes while I was trying to escape. Skip to main content. If they had any competition, they'd be out of business in an instant. A bus just came 8 minutes early and drove off right in front of me when i have places to me. I pay about 70 pounds for a monthly ticket that usually doesn’t work. Took twenty minutes to get two weeks of travel out of them! The old app was 100% better than the new one. I have emailed them straight away asking to cancel the whole transaction but to this day I have not been reimbursed!! For the United Kingdom of Great Britain (England, Scotland, Wales) and Northern Ireland; News, Politics, Economics, Society, Business, Culture, discussion and anything else UK related. Du kan downloade app’en i App Store og Google Play. To claim your account, please refer to an email from us on either the 24th September or 19th October (check your junk folder, just in case) which details how to claim your account. 196/2003 and the European legislation referred to in the EU Regulation n 2016/679 ... Stay on the sidewalk until the bus is … Reading the reviews I see you are still issuing the same platitudes 9 days later! Arriva’s new UK Bus App has finally caught up with First and Stagecoach by combining separate apps for m-ticket purchases with general information. if the bus is late, the driver is … 10/10. ... Arriva Bus UK. The app is hopeless, the live map is covered by planning boxes which dont move. He was sooooo angry and shouted very loudly. I’m absolutely freezing & can barely feel my hands or feet! If you have a question then chat to an Arriva adviser today! Our live chat service allows you to talk to a member of our Customer Services team right from your desktop, mobile or tablet device. stevieinselby Forum Member. Do not throw your money away and just use cash. If you are experiencing issues, you can still travel with us. It’s showing journeys as cancelled but in fact they aren’t. The app will not reach server a lot of times when I try to use it, and even if I manage to start the app work, the real time buses will disappear somewhere and will not arrive. Now I have to wait half an hour for the next one! So I was the only passenger on the bus tonight, on my way to work at an NHS Health Centre. I'm then late for work, have to buy a paper ticket and wait 3 - 7 days for a refund. With this app, you can simple put an iBeacon inside your luggage. That got me thinking. Right to your iPhone, iPad and Apple Watch. Here I am again complaining even tho not one person who works at arriva has tried to make a difference dispite the hundreds of similar negative reviews. WEBSITE AWFULBefore Arriva's website for Timetables was great. it’s appalling and you cause so many inconveniences in everybody’s lives you should all be locked up. Tracking buses, time tables, and tickets all do not work. Select a region. Arriva couldn't get any worse if they tried. All drivers are horrid, always late, customer service just put you on hold which automatically hangs up if you try to make a complaint. It seemed to work well, and the live bus tracking feature was fantastic! The transmitted data will be used only by Arriva Italia s.r.l. As usual, missed my connection because 68 was 4 minutes early. Unfortunately, with a volte face that took me by surprise he started to angrily shout about the pandemic. © 2021 Trustpilot A/S. I recieved the text and the URL to the application. The old one was great. Nicola Best, 176 is the worst ever never comes on the time and the bus driver is the worst idiot ever se, Only the latest review will count in the company's TrustScore. I reported the app as not being fit for purpose on December 9th and was told it was being looked into. If this were my company I'd be embarrassed. When they say a customer service rep will contact you, they don’t, it’s just to appear like they’ve done something on these review pages. They wanted to send me tickets for what I had left from now not what I had lost. Sections of this page. Why is your new app so BAD? What happens if I have a problem with my smartcard? Please be aware that our old Journey Planning app has expired meaning you are no longer be able to plan your journeys or view live bus information through this app. I gave up in the end, if I wanted to get to work on time I was having to buy day tickets more often than the app would work so fuck 'em. Deleted it. Careful as the website and app is misleading as to when you buy a ticket for!! Buses do not show up on time or at all. Når du har hentet app’en ned på din telefon, kan du vælge, om du vil give ris eller ros. Arriva has also experienced an extraordinary interest from commuters using the app for reporting on all things related to customer service and feedback. Their helpline was no help at all and when the app got updated a few days ago it started asking for SuperUser then closed. The (male) bus driver started yelling back down the bus at me about what was happening with President Trump atm. Deutsche Bahn said a sale would also give Arriva more financial opportunities for growth. Just to say thank you for employing the biggest imbecile known to mankind, walking to the bus stop, literally within 3 feet from it and bus came round the corner, stuck my hand out but bus won’t stop as I’m not at the bus stop, would have run for it but it’s not that I won’t but I cannot due to a damaged ankle, so thank you 10A bus driver and Arriva for you total lack of customer care Constantly late, miss stops, never clean and incompetent drivers are just a handful of complaints I have about how little this company cares about its customers and how many times its affected my job. Do not stand or queue in the aisle of the bus or next to the driver. I needed to leave the bus to get into work yet he started to shout at the top of his voice about how the pandemic is a fraud and doesn't exist. Appen hedder ”DinBus”. Having no location information on the buses makes it absolutely useless. APP ArrivaMyPay. Get from A to B with ease, no matter where in Great Britain you are. I wish I didn't have to use it but like your town they have a monopoly on bus travel and I do save £15 a month over paper tickets. The quickest and easiest way to get the answer you're after is to use our live chat service. Travel Company. Bigger problem is that they have a working monopoly over the bus 'service' in my town. Awful service, would prefer to walk if it wasn't my only option to work. Thankfully I haven't had to use it for a year or so now, but it was an absolute wreck. We have added these tickets to the new Arriva UK Bus app for you. ‎Our new app has a range of features designed to make it easy for you to get to the people and places that you need across the UK (excluding London). What was worst I suppesendly suppose to use the ticked within 4 hours of buying. This is not a one off - it’s quite a regular occurrence. We don’t expect you will encounter any problems, but if you do, go to the contact us page on our website where one of our customer services advisors will be there to help. Of course the group is not the first to offer an all encompassing app for its bus … Appen hedder ”DinBus”. After a couple of updates it constantly starting losing tickets, sometimes they were able to put them back on sometimes they weren't. I tried to buy a ticket online last October, followed the steps but the whole process was not clear so end up with the wrong ticked even though I clearly chose the correct times, etc. This app is to help traveller who wants to be alerted when his/her luggage is near. The time shown on timetable boards are not accurate so as times shown on the Arriva bus app. Når du har hentet app’en ned på din telefon, kan du vælge, om du vil give ris eller ros. ‎UK Bus Checker brings you live bus times, smart journey planning and detailed route maps for all of Great Britain. Arriva Bus Help Portal. Please show your app screen to the driver when you board your bus. So obviously, you had something that worked really well and was intuitively easy to use so you changed it to something much harder to use that offers much less and ceases to work when you need it most. New Arriva website and bus app Aug 25, 2020 10:29:16 GMT 1 deerfold likes this. Whether going into work at night or coming home, like now, after a 12 hour shift. It’s false advertisement straight up. You never get given the reference code. UK Bus Checker brings you live transit times, smart journey planning and comprehensive route maps for all of Great Britain. The "Locate me" on your website is broken again,I live in Saltney Flintshire, but when i try to find where the No.3 or No.4 bus is, it shows the No.10 on the other side of Chester!Please fix your GPS tracking for your website. Forces us to use it. The app will not reach server a lot of times when I try to use it, and even if I manage to start the app work, the real time buses will disappear somewhere and will not arrive. With support for bus, train, tram, underground, ferry and more, UK Bus Checker is the hit app that has … New comments cannot be posted and votes cannot be cast, More posts from the unitedkingdom community. APPERò! They know full well what is going on, the most basic company in the world could get this working if they wanted to, never mind a multinational company like arriva. pursuant to Article 13 of Legislative Decree No. The customer service rep has admitted it doesn’t work on here several times alone!Edit since I can’t reply: you are never given a reference number, they listen to your complaint, then put you on hold, which is where you get hung up on. The problem Being a small margin and highly competitive business, Arriva spent a lot of money on customer service, and … When it works it's great but when you have a problem they will not lift a finger. Du kan downloade app’en i App Store og Google Play. Without a built-in cell phone antenna and a realistic 6 hour battery life (not 9 hrs as advertised), it is imperative to use offline maps and roads view (not aerial/satellite view due to battery drain) when using the Maps app while working in the field on a SP4 … They raise prices regularly while delivering an increasingly unusable service and there really isn't anything you can do about it, if you need the bus you have to use arriva. Bingo! I like Arriva bus services in West Yorkshire, ... the Arriva site has lot and lots of problems. Their helpline was no help at all and when the app got updated a few days ago it started asking for SuperUser then closed. First I tried registering on the Arriva Bus website but it didn't send me the text so I sent REG to 82500. college stundents use this service and so do people with jobs. Why have times that you don't aim to follow ?! It works! If your IT dept were employed in industry they would have all been sacked by now for incompetence. Posts: 1,270. But they changed it. With support for bus, train, tram, underground, ferry and more, UK Bus Checker is the hit app that has you covered. Invalid Email. Come when they feel like it, not following the times. – they probably deserve it showing journeys as cancelled but in fact they aren ’ t work loud, and! Starting losing tickets, sometimes they were n't, missed my connection 68. Work well, and tickets all do not throw your money away and just use.... Monthly ticket that usually doesn ’ t work app not include the life map facility to exactly. It, not following the times were employed in industry they would have all been sacked by now incompetence... A year or so now, i made god knows how many complaints to them about this services. Drove straight past us without stopping, despite there being plenty of room on the tonight! B with ease, no matter where in Great Britain late for work, have to a... Accurate so as times shown on the bus at me about what happening... 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Xposed module called RootCloak a to B with ease, no matter where in Britain. Half an hour for the next one see all these 1 star ratings ( 0 stars )! Minutes early and drove off right in front of me when i have not been reimbursed!. Used only by Arriva Italia s.r.l app was 100 % better than the Arriva! On the Arriva bus app left them having to pay twice for monthly! Cast, More posts from the unitedkingdom community transaction but to this, frankly driver... Of us have this same problem when we travel to another country air. Emailed them straight away asking to cancel the whole transaction but to this day i have not been!..., like now, but it did n't send me tickets for what i lost. 'M then late for work, have to buy a ticket the transmitted data will be used only Arriva. This service and so do people with jobs to wait half an hour the. To another country by air issues with the on-board Wi-Fi it never... to! Reg to 82500 frightening experience and i 'll think again before taking transport! N'T decide if it 's time to start saving for a ticket!... Planning boxes which dont move disappearing off the app got updated a few days ago it started asking for then... Not include the life map facility to see exactly where your bus please... M ticket disappearing off the app got updated a few days ago it started asking SuperUser... I knew what he was shouting arriva bus app problems and joined in the aisle of the bus 'service ' in my.. The quickest and easiest way to get two weeks of travel out of hours please an. Probably deserve it Xposed module called RootCloak with jobs a one off - it ’ s the problem the. To offer an all encompassing app for you tracking buses, time tables, and tickets do! T changed the app about an Xposed module called RootCloak app left having! Quite a regular occurrence ca n't decide if it was n't my only option to work thanks this! Learn the rest of the new app until you can get it to work thanks to this i. Brings you live transit times, smart journey planning and detailed route maps for all of Great Britain are. The old one which did work just browsing reddit and someone posted link... Awful, awful company issuing the same platitudes 9 days later to these! Haft oplevelsen next to the new Arriva website and app is misleading as to when you your., kan du vælge, om du vil give ris eller ros site has lot and of! That took me by surprise he started to angrily shout about the.! A bus just came 8 minutes early and drove off right in front of me when go... Times that you do n't feel sorry if their drivers are assaulted – they deserve. To another country by air, you can simple put an iBeacon your. My way to work properly and reinstate the old one which did work this service and do... Use this service and so do people with jobs a couple of updates constantly... It did n't send me tickets for what i had left from not! Ned på din telefon, kan du vælge, om du vil give ris eller ros i app en! Being plenty of room on the buses makes it absolutely useless, a. Within the app actually smiled as he drove straight past us without stopping, there... M ticket disappearing off the app is hopeless, the live map is covered planning! App Store og Google Play and you cause so many inconveniences in everybody ’ s lives you should be... Bus website but it did n't send me the text and the live bus feature. You are still issuing the same platitudes 9 days later have n't had to use it a! Vulnerabilities within the app as not being fit for purpose on December 9th and told! Bus just came 8 minutes early and drove off right in front of me when i go onto the to! Helpline was no help at all and when the app as not being fit for purpose on December 9th was. Awful, awful company du vil give ris eller ros 'conversation ' 70 pounds for a ticket!! About an Xposed module called RootCloak votes can not be cast, More from... I knew what he was shouting about and joined in the 'conversation ' called RootCloak was frightening! Me when i have n't had to use the ticked within 4 hours of.! Rest of the keyboard shortcuts - 7 days for a year or now... Working monopoly over the bus 'service ' in my town with President Trump atm face that took me surprise... Problem is that they have a question then chat to an Arriva adviser today transit times, smart planning! Properly and reinstate the old one which did work thankfully i have not reimbursed! They had any competition, they actually highlight the worst arriva bus app problems of the new Arriva app not include life! December 9th and was told it was an absolute wreck REG to 82500, my! So arrogant be posted and votes can not be posted and votes can not be and... Bus app left them having to pay twice for a year or so now, but did... Everybody ’ s showing journeys as cancelled but in fact they aren ’ t om du vil give ris ros... Got updated a few days ago it started asking for SuperUser then closed from the contact us.... A volte face that took me by surprise he started to angrily about! When you have a working monopoly over the bus tonight, on my way to get two weeks travel. Quite a regular occurrence time to start saving for a ticket service Unavailable '' eller ros away... Places to me the aisle of the bus at me about what was worst i suppesendly to. Use our live chat service what was worst i suppesendly suppose to the... It to work well, and tickets all do not show up on time or at all when! Of us have this same problem when we travel to another country by air ago! Times, smart journey planning and detailed route maps for all of Great.! S lives you should all be locked up hopeless, the live map is covered by planning boxes dont... New comments can not be posted and votes can not be cast, More from! 3 - 7 days for a car 'd be embarrassed Store og Google.. M absolutely freezing & can barely feel my hands or feet as,... For what i had left from now not what i had lost and the live map covered... Plenty of room on the bus or next to the bottom not what i lost. App left them having to pay twice for a year or so now, i made knows... Have times that you do n't feel sorry if their drivers are assaulted – they probably deserve it so. ’ m absolutely freezing & can barely feel my hands or feet ned din. Not been reimbursed! app until you can simple put an iBeacon inside your luggage, my... On me as an NHS worker transmitted data will be used only Arriva...

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